Bilingual Customer Service Specialist up to 3.7M JPY

職務内容
求人情報
類似の求人

Work anywhere in the world for 30 days!
Be part of our growing team!

企業情報

Agoda is one of the world's largest and fastest-growing online travel booking platforms. Based in Asia and part of Booking Holdings, we foster an environment rich in diversity, creativity, and collaboration. We build and scale cutting-edge technology that enables millions to experience the world.

職務内容

Help customers and drivers by phone, e-mail and chat
Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools
Complete mandatory training (this schedule will be different from your work schedule upon hiring)
Actively problem solve and innovate on behalf of customers
Follow detailed verbal and written instructions
Opportunity to learn other areas of the business and support specially departments as needed

- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.

理想の人材

Business level in English and Native Level in Japanese - N1 can be considered
Fresh graduates are welcome to apply
Relevant experience in contact center, hospitality and travel and or/customer service support
Willing to work on a shifting schedule
Amenable to work in Yokohama Minato Mirai

条件・待遇

Work for a diverse company
Promising career progression:
- You can become a Team Manager/QA/Manager
- Do a Lateral Transfer for your preferred department/industry
- International Transfer to offices outside Japan is possible
Work from home support
Work 30 days anywhere in the world
Regular Working Hours: 8 hours/day
Agent: Shift (9:00-18:00, 11:00-20:00, 13:00-22:00 with 1.5 break in total)
Office Workers: 9:00-18:00 with 1 hour break
2 Days Off/Week and Public Holidays
Paid Holidays: 10 -20 days/year based on tenure
Special Holidays: Volunteer Holiday, Sick Leave, Congratulation & Condolence Leave etc
Landmark Tower Employee Discount
Free Drinks and Snacks at Common Room