- Work anywhere in the world for 30 days!
- Be part of our growing team!
Agoda is one of the world's largest and fastest-growing online travel booking platforms. Based in Asia and part of Booking Holdings, we foster an environment rich in diversity, creativity, and collaboration. We build and scale cutting-edge technology that enables millions to experience the world.
- Help customers and drivers by phone, e-mail and chat
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools
- Complete mandatory training (this schedule will be different from your work schedule upon hiring)
- Actively problem solve and innovate on behalf of customers
- Follow detailed verbal and written instructions
- Opportunity to learn other areas of the business and support specially departments as needed
- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Business level in English and Native Level in Japanese - N1 can be considered
- Fresh graduates are welcome to apply
- Relevant experience in contact center, hospitality and travel and or/customer service support
- Willing to work on a shifting schedule
- Amenable to work in Yokohama Minato Mirai
- Work for a diverse company
- Promising career progression:
- You can become a Team Manager/QA/Manager
- Do a Lateral Transfer for your preferred department/industry
- International Transfer to offices outside Japan is possible
- Work from home support
- Work 30 days anywhere in the world
- Regular Working Hours: 8 hours/day
- Agent: Shift (9:00-18:00, 11:00-20:00, 13:00-22:00 with 1.5 break in total)
- Office Workers: 9:00-18:00 with 1 hour break
- 2 Days Off/Week and Public Holidays
- Paid Holidays: 10 -20 days/year based on tenure
- Special Holidays: Volunteer Holiday, Sick Leave, Congratulation & Condolence Leave etc
- Landmark Tower Employee Discount
- Free Drinks and Snacks at Common Room