Back Office IT Support Specialist - #1 Global Securities Firm

東京23区 日系企業 5,000,000¥ - 6,500,000¥ 外資系企業
  • Work for one of the world's most prestegious company!
  • DIscover your performance and earning potentials!


Come join our client in continued excellence in business, transparency, inclusive culture and contemporary technology applications. Regardless of career level, working with our client is an opportunity to excel, with daily opportunities to innovate and work autonomously. As a member of Workplace Support Services team, you will need to work with other Technology departments on various projects and initiatives, representing the business units' interests, and conversely acting as an IT liaison back to the business. This job is for both curious and collaborative minds. Apply today and be part of a global success story.


Duties and responsibilities include:

Incident Management

  • Outage / Event management - Understanding the BU impact and communicating with corresponding parties
  • Perform impact analysis for business and IT events
  • Engagement with other silos in IT for escalation of unresolved problems

Problem Management

  • Maintain a stable desktop environment
  • Perform root cause analysis for recurring issues and implement remediation/solution

Service Management

  • Act as a liaison between the Business Unit and other IT teams / vendors
  • Project management and execution of specific projects
  • Proactively look for innovative and creative ideas
  • Work closely with global counterparts on projects & initiatives
  • Manage new hardware and software onboarding/testing
  • Update support documentation

Risk & Regulatory

  • Act as an emergency contact point in case of emergency situations
  • Assist with risk/audit/inspection related work


Skills Required:

  • 2 to 5 years of IT support experience in the financial industry
  • Strong communication in both written and spoken English
  • Strong client service skills
  • Team player and the ability to collaborate
  • Strong leadership and project management
  • Multitask and ability to prioritize tasks
  • Ability to work independently and drive innovation
  • Self-starter with the ability to work independently with little supervision
  • Able to operate effectively in a stressful environment
  • Strong analytical and problem-solving skills
  • Comprehensive knowledge of the Microsoft Windows, Office and computer hardware/peripherals

Skills Desired:

  • Japanese language (written and verbal)
  • Basic scripting knowledge


  • An opportunity to work with a leading global securities firm
  • Work in a transparent and inclusive environment
  • Earn competitively!
Tsitsi Watambwa
+813 6832 8920


Tsitsi Watambwa
+813 6832 8920