Assistant Reservation Manager

Tokyo 23 Wards Permanent ¥4,500,000 - ¥6,000,000 per year Foreign Multinational
  • Global Hotel Chain
  • International Environment

About Our Client

Global Luxury Hotel Chain.

Job Description

  • Training and Development:
    • Ensure all team members complete training courses and pass relevant tests.
    • Organize regular training sessions to maintain team familiarity with hotel product knowledge, activities, service standards, and requirements.
  • Revenue and Budget Management:
    • Assist the Commercial Director/Revenue Manager in preparing the hotel budget and forecast.
    • Maximize room sales and revenue through strategic up-selling initiatives.
  • Reservation Management:
    • Review all new reservations daily, handling cancellations or changes, and ensure information is accurately communicated to respective departments.
    • Verify guest information, requirements, and pricing details for 3-5 arriving guests or groups daily.
  • Administrative Duties:
    • Perform secretarial duties including preparing correspondence, maintaining files, and managing communication through faxes, emails, etc.

The Successful Applicant

Qualifications:

  • Proven experience in a similar role within the hospitality industry.
  • Strong understanding of hotel reservation systems and revenue management principles.
  • Excellent organizational and multitasking abilities.
  • Exceptional communication skills and a customer-focused mindset.
  • Proficiency in MS Office and reservation software systems.

What's on Offer

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • Work in a vibrant, supportive environment with a dedicated team.
Contact
Michelle Rosette
Quote job ref
JN-042024-6391198
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-042024-6391198
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.