Analyst for gaming customer service division

Tokyo 23 Wards Permanent 4,000,000¥ - 4,500,000¥ Foreign Multinational
  • Be part of an international company that has 60% international people
  • Enter the gaming world

About Our Client

Our client is an international service provider to the gaming industry.

Job Description

  • Research and analyze relevant information about the game to ensure player's experience
  • Analyze and improve the workflow of Customer support team
  • Create and edit FAQ and templates
  • Coach and mentor Customer support agents
  • Collaborate with trainer and data analyst to interpret relevant data and create action plans
  • Communicate and share information with overseas team

The Successful Applicant

  • Business level English (TOEIC 750+) and Japanese (N1)
  • Customer service experience
  • You are a gamer
  • PC Skills (Excel: VLOOKUP; PPT)

What's on Offer

  • No dress code
  • Company events
  • Salary up to 4.5M JPY
  • Working hours: shift system 10:00 - 19:00, 14:00 - 23:00 (including weekend)
Mathieu Amand
Quote job ref
Phone number
+81 3 6832 8927

Job summary

Job Type
Consultant name
Mathieu Amand
Consultant phone
+81 3 6832 8927
Job Reference
Company Type