Save Job Back to Search Job Description Summary Similar JobsWork 100% remotely with a global leader in customer experienceGain QA experience with one of Asia's fastest-growing e-commerce brandsAbout Our ClientThe hiring company is a well-established organization within the business services industry, known for its strong reputation in delivering exceptional customer service solutions. Operating with a large organization structure, they provide employees with opportunities to grow professionally in a supportive environment.Job DescriptionMonitor and evaluate customer service interactions to ensure adherence to quality standards.Identify areas for improvement and provide actionable feedback to customer service teams.Develop and implement quality assurance processes and guidelines.Input, verify, and update performance data in pre-formatted Excel sheetsReview reports to ensure accuracy and compliance with QA guidelinesConduct quality assessments of customer service interactionsIdentify errors and areas for improvement in service qualityCollaborate with team leads to provide constructive feedbackThe Successful ApplicantLanguage: Bilingual proficiency (Chinese & English); strong English fluency requiredExperience: No QA experience required, but call center knowledge is essentialSkills: High attention to detail, accuracy in data entry, and strong communication skillsLocation: Must be based in Japan and eligible to work remotelyWhat's on OfferFull remote work flexibility anywhere in JapanStable monthly income and opportunities for growth within TeleperformanceExperience working with an international e-commerce clientSupportive multicultural environment with training providedContactMichelle RosetteQuote job refJN-092025-6840600Phone number+813 6832 8698Job summaryFunctionCustomer ServiceSpecialisationCall CenterSpecialisationTechnology & TelecomsLocationJapanJob TypePermanentConsultant nameMichelle RosetteConsultant phone+813 6832 8698Job ReferenceJN-092025-6840600Company TypeForeign Multinational
