You are here
Technical Support Executive
- One of the most famous and successful global financial technology firms
- Excellent career progression possibilities
About Our Client
Our client is a major global financial technology and market information provider. They are one of the leading names in the industry and has a very strong business in Japan (and globally).
* Provide industry-leading technical support for financial services customers in Japan that are using our client's applications and products
* Work closely with other local and overseas teams to provide exceeded and seamless customer experience
* Log and classify all queries, requests and actions accurately. Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.
* Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry. This would include escalations to the Team Manager and other support, sales, technology or resolver groups as appropriate.
* Recognize and escalate recurring problems, inferior processes or outdated procedures.
* Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.
* Strive to improve customer experience
The Successful Applicant
* 1-3 years experience in a customer service or IT environment, application support role preferred. Previous experience in the financial markets is desirable
* Knowledge in Investment Banking and Investment Management products or applications is a plus
* Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
* Well developed analytical skills with the ability to problem solve and develop solutions.
* Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
* Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
* A great team player, positive attitude towards work
* Ability to learn and possess growth mindset
What's on Offer
Competitive salary and bonus, plus great career progression possibilities in Japan and overseas.