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Technical Account Manager
- Attractive Salary
- Large, stable company
About Our Client
Our client is a multinational software company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies.
*Able to provide high quality short term TRM service and convert trial customers into Support agreement holders (SIP - Support Influenced Purchase)
*Is comfortable acting as problem management lead, owning stakeholder communication with management and customers to help resolve the most technically complex, mission critical or politically hot customer issues.
*Provides feedback to Engineering regarding product quality, documentation and potential areas of training and product improvement across multiple products.
*Act as a SME (Subject Matter Expert) in the core products and demonstrates a solid technical understanding of the Delivery Center.
*Can show success in stakeholder management and is capable of interfacing the with relevant Sales management roles to continue to promote the TAM services and assist in new business development
*Is comfortable advocating and driving change in the company's products or processes on behalf of the customer
The Successful Applicant
*Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
*Experience with hands-on troubleshooting with network hardware and/or software
*Technical qualifications are a plus.
*Proven ability to communicate with all levels; written and verbal
*Able to travel as required
What's on Offer
* Located in central Tokyo
* Attractive salary package
* Well know, stable company