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Senior Technical Support - Backup Storage Software Company
- Multicultural environment went frequent English usage
- Stable working environment with good work-life balance
About Our Client
This company provides data management, and data recovery, data backup solutions. Their solutions are used from business continuity to back up and recovery to software defined storage and information governance. One of the leaders in the market, more than 80% of the global Fortune 500 - collect, protect, analyze and optimize their data using their solutions.
The main purpose of the Senior Technical Support Engineer is to provide quality customer service & support to enterprise customers and support partners by troubleshooting and resolving their technical issues. The technical issues are typically highly complex, spanning across multiple products and third party vendors. Support is provided in a variety of ways including phone, online services, and email.
The Successful Applicant
*Strong, demonstrated customer service/support skills
*Demonstrated skills at working within a team environment
*Superior phone skills and ability to connect with the customer
*Possesses strong problem solving and troubleshooting skills
*Able to conduct research to find answers to questions and solutions to problems
*Native-level Japanese, business-level English
*Demonstrated working knowledge with data protection related hardware systems such as SCSI, RAID, tape drives and libraries
*Demonstrated solid system administration skills in one or more of these Operation Systems (MS Windows, Linux, and Unix)
*Knowledgeable in protecting one or more of these databases (MS SQL Server and Oracle)
*Knowledgeable in protecting one or more of these mail servers (MS Exchange and Lotus Notes).
*Demonstrated knowledge in configuring SAN peripherals. (SAN Switch, HBA, storage device)
*Familiar with Clustering software and hardware
*Familiar and comfortable with the technical support process
What's on Offer
*Competitive salary and excellent benefits
*Central Tokyo location, great work-life balance