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Client Services Manager
- International Environment, Good Work-Life Balance!
- Up to 12 million + Bonus!
About Our Client
Our client is owned by a large multinational telecommunications company. The company's infrastructure includes sub-sea, terrestrial communications networks, data centers and it provides fixed line and wireless services. In Japan the company is still small, with less than 10 engineers but it is quickly expanding.
CSM will be managing Customer/ Partner operational lifecycle. The candidate will also be responsible for the following:
*Build relationship with Partner/ Customer to enable seamless Customer Experience and resolve queries or concerns.
*Schedule regular meetings with customer to identify issues or concerns.
*Work in collaboration with various internal stakeholders like Product, Engineering, Sales, Customer Service to provide comprehensive support to all customer inquiries
*Serve internal customers in a proactive, efficient, timely and professional manner with a focus on responding both quickly and accurately to customer requirements.
*Suggest solutions and / or alternatives to resolve customer concerns.
*Document and ensure timely delivery of reports to customers.
*Developing feedback or complaints procedures for customers to use;
The Successful Applicant
The ideal candidate will have the following:
*5 to 8 years experience in telecommunications, ISP preferred from technical, commercial or customer relations environment.
*Must be able to identify or suggest process and /or system change requirements to meet with the dynamic demands of the Customer.
*ITIL certified, preferred Project Management certification
*Strong planning, communication, negotiation and organizational skills
*Fluently bilingual, Japanese and English (spoken eng written) a third language is an asset
What's on Offer
*Regular working schedule: Monday to Friday, 9am to 5:30pm (1 hour lunch break) - overtime upon discretionary scheme
*Holidays: Saturday, Sunday and National Holidays
*Benefits: Social Insurance, transportation