You are here
【Chemical】Customer Care Lead in Supply Chain (-800万円)
About Our Client
・Coordinate and facilitate projects, including changes, in Customer Service.
・Identify local risks, initiate mitigation actions and escalate issues to key stakeholders.
・Implementation of projects/processes by supporting change management, training, and test management requirements.
・Support go-live activities, ensuring business continuity and user readiness.
・Support validation of requirements & solution design, e.g. facilitating fit/gap analysis, highlighting local legal and regulatory requirements.
・Collect and validate local training requirements for Customer Service organization.
・Support development, updating, and facilitation of Order Processing Alignment and Harmonization (OPRAH) training, including materials.
・Coordinate training programs for CSO and CSL development, e.g. CSO/CSL Foundation, CSO/CSL Advanced, and APICS.
Continuous Improvement and Governance
・Knowledge transfer and best practice sharing within Customer Service community.
The Successful Applicant
・Minimum 5 years of relevant experience in customer service, training (e.g. teaching), consulting, or related supply chain field is required - model case: 3 years in customer service/communicator, 3 years training in SCM, ERP (especially SAP SD module) or communication, 3 years ERP system support/key user.
・SAP Solution Consultant SCM-order Fulfillment and relevant SAP SD module certification is preffered
・Experience in shadowing of communication with customers is preferred
・Working in global/regional and project environment is preferred.
・SAP, MS Office, business processes knowledge, strong communication skills, project management, and fluent in English (e.g. ability to lead meetings/conversations)
What's on Offer