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About Our Client
The Change Manager role is a key role to deliver a successful One Viewroll out in Japan. They are responsible for smooth implementation of front office systems, ensuring the Japan business is operationally ready for deploy
oThe Change Manager brings strong knowledge of the AS IS processes in all organisational areas directly impacted by market releases and changes
oWork with the business process team to create robust plan:
Identify and log business and organisational change requirements.
Use change log items to define a comprehensive change management plan.
oWork with market stakeholders to review and prioritise front office change requests
oLiasie with Owner Experience Director to ensure markets are aligned to global owner experience model
oExecution of change management plan including:
Responsible for execution of assigned change management task areas owning end to end delivery like discrete projects e.g. Expedited Delivery - Capability assessment > RFP > Supplier selection > Contract award > Testing / POC > Go Live (at release 2 go live) what was this?
Deployment of front office solution into Japan
Manage stakeholder awareness of system changes and execution of the communication plan
Responsibility for organisational change working with affected departments and HR to implement.
Set up required governance structures to support new processes and systems after Go Live and system changes
Work with stakeholders to agree required support structures required beyond Go Live
Work with local IT management to perform skills gap analysis, hire and implement required support team.
Work with local IT teams to review incident trends and proactively raise CRs or engage front office support teams to avoid escalation of issues
Perform Business readiness assessment of all key change areas prior to Go Live / Go No Go milestone.
Support coordination of user acceptance testing.
Ensure thorough and complete execution of required User testing.
Coordinate regression sign off with stakeholders ensuring this is provided with well-informed consideration. Any feedback is clearly documented and closed before sign off is provided.
Creates Japan training plan in partnership with the Project lead and BPA team.
Ensures training plan has support of Japan stakeholders.
Arranges and manages all training administration and logistics e.g.
Management of Japan training status and reporting to Change Lead.
Ensures plan has full support of stakeholders. Is this the change plan or the "plan" plan?
Work with Cutover manager to execute all business activities in relation to cutover.
Ensure Super Users are well briefed and ready at point of deployment.
The Successful Applicant
・5 years+ Customer Service experience in a consumer goods company (preferably an electrical manufacturer) with at least 3 years in a management position.
・Experience of project management of discrete small/medium sized projects.
・Experience of leading role on other projects in process reengineering/redesign or similar working experience.
・Experience of implementing IT systems or system changes to deliver tangible Customer Service benefits.
・Experience in business systems (e.g. ERP, SAP, CRM, HR etc.) implementation projects or similar work experience.
・Data driven, detailed, well organized and attention to planning and dead line.
・Strong communication and presentation skills, ability to convince with facts and passion.
The role will require foreign travel for periods of 1-2 weeks (or as role demands).
Underlying characteristic/behaviour of the individual needed to deliver effective performance.
・Very organised and tenacious approach to delivery.
・Good negotiator comfortable working at all levels of the organisation.
・Self-motivated, dynamic and results-driven.
・Pragmatic, proactive and innovative.
・Open, honest and responsible.
・Ethical, personal integrity.
・Thrives on change.
・Attention to detail without losing bigger picture.
・Ability to deliver under pressure.
・Sense of humour under pressure!
What's on Offer