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ãChemicalãSenior customer service for Logistics (-700ä¸å)
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About Our Client
ã»Key Performance Indicators - Response for the managing of core KPIs, including steering actions for improving performance within related business unit(s), i.e. Delivery Reliability, Days of Sales Outstanding, # of order / FTE
ã»Customer relationship management - manage customer relationships in accordance with related business unit(s), and sales strategies, e.g. perspectives, sales excellence, value based management, key account management, and business rules.
ã»Order to Cash and Non-conformance management
ã»Provide order management-related expertise and information to business, functional counterparts and related business unit(s) customer services community for continuous process improvement, system harmonization and solution coordinator for process problem solving.
ã»Offer guidance to CSO team in capturing customer expectation / requirement in NCM process within own responsible business area. Analyze the root causes, propose corrective measures and ensure on-time closure of the end-to-end process in coordination with BUs and Functions for non-product quality complaints
ã»Innovation - Propose solutions in order to enhance customer satisfaction as well as to enhance efficiency as solution provider within related own OTC area.
ã»Logistics Service Providers - Provides operational support of LSP operations in terms of on time delivery and shipment. Responsible to ensure appropriate services, such as compliance, on time delivery to meet business requirements, manage business rules in line with budget.
ã»Process Improvement - Identify and implement of improvements with supervision from supervisor(s) in own business process areas and share best practices among customer service community to contribute to strengthen related OTC areas of customer service group.
The Successful Applicant
ã»Working Experience: Four (4) years in Customer service area or other SCM/Logistics related area
ã»Education: Bachelor's Degrees in Supply Chain, Logistics, or related field. Certification in APICS (BSCM) is preferred . Ability to write / speak both Japanese and English are also required.
ã»Technical & Professional Knowledge: Developed in project management with an ability to effectively negotiate with commercial, functional units. Thorough knowledge of sales process and OTC process.Good understanding of the products / services offer in a responsible area.Good understanding on purpose / objectives on operational handling topics.
What's on Offer